Off With the Old

Or so I thought . . . . When suddenly two days ago I found that I could not connect to the net. I called their Call Centre. The line was busy for very long, and I could not get through at once. But once I did, the person there, without being obsequious, very clearly told me (without any ornamental flourish - no ‘have a great day’, no ‘thanks for calling us’)that my problem would be addressed as soon as possible........